Please keep in mind that most pieces offered on our website are made to order when placing your order.
Exchanges and Credits are accepted until 10 days after the item is received. Items must be in their original, brand new condition, showing no signs of having been worn or used. These items must be returned within the 10 days and MUST include its original packaging. Please Email GBGH@GBGH.NYC immediately to address your request and include a reason for return and we will then issue you return instructions and shipping details.
In the event of an exchange/ credit, the customer is responsible for all shipping costs (including a secure tracking number & insurance) involved for returning the item. GBGH does not refund items that are lost or damaged on the way back - please be sure to package your items with extra padding and to include secure tracking information and insurance for your own protection. Please note shipping costs incurred by GBGH on the initial shipment will also be deducted from the credit, as well as up to a 15% restocking fee if the pieces need re-finishing.
If an item is for some reason received damaged, please email Customer Service immediately with a description of the item and include pictures of the item.